Features

TrueHybrid Technology is one of the most unique features of Twin Clouds. It's a seamless blend of Windows and Linux technologies that dedicated server solutions just can't touch.

TrueHybrid is the best server technologies from both sides of the fence, fused together in a way that just has to be seen to be believed. Twin Clouds makes it possible to upload both ASP (popular in the Windows camp) and PHP files (popular among Linux heads) to your website--gasp!--right in the same folder. In a rare display of cooperation, both types of pages work flawlessly, side by side, on the same website.

Native Habitat

Here's the best part: It's not just that both files work. It's that both files work natively and automatically. Sure, it's possible for Linux and Windows servers to sort of act like each other through clunky and unreliable emulation, but we have strong feelings about that: It's a hack and it's cheating. The fact is, any technology always works best in its native environment. And providing multiple, native environments is one area where the enterprise cluster powering Twin Clouds really shines. No matter what technologies you use to build your site--ASP.net, PHP, Perl, Python or a combination of all of them--rest assured that your site will have impressive, reliable, and native performance.

An Impressive Balancing Act

So how does it all happen? Right behind our firewalls (which keep your files ultra secure), we've employed quite possibly the most advanced load-balancing technologies ever. Going a step beyond traditional approaches, the Twin Clouds actually checks the type of each file, sending files to the native clusters where they will perform the best. So every Windows-based page is served from a cluster built and optimized especially for Windows, and every Linux-based page is served from a cluster built and optimized especially for Linux.

Control Panel

Unlike prevailing control panels like Plesk, Cpanel our cloud's management software is different because it focuses on tasks like creating websites, databases and email accounts rather than server administration which is our head ache. The interface is built to empower you to add and change functionality as it pertains to their website. Keep smiling to get away from elephant size control panel with tons of unused features which can't be administered by an amateur system admin.

Web Mail

Your cloud hosting runs on a customized mail environment with one of the best webmail interfaces on the planet. (It's a modern Ajax-powered application, so you can drag and drop to your heart's content. It works so well that some people use it as their primary means of checking email.) There's even a mobile view formatted for cell phones and PDAs. Finally, you can check mail in desktop clients using standard IMAP or POP protocols.

VIRUS & SPAM

Antivirus protection is set up and enabled for all of your email accounts. Our email gateways filter incoming e-mail into two stages using two different software technologies. The software will automatically delete any suspected virus, and then deliver the message. Virus definitions are rapidly synced with the latest updates, and we have the capacity to handle large virus outbreaks without slowing down email delivery.

Our advanced email platform utilizes multiple levels of anti-spam protection. The spam filtering system protects your mailbox by gathering real-time spam intelligence from a number of sources and then actively using this intelligence to block spam. Tens of thousands of recent spam email characteristics are tracked, which alone identify the majority of spam. In addition, a number of third-party spam databases, several DNS checks, and several message-formatting tests are used when analyzing every email that comes in.

Also, you can control personal safe lists and blacklists to further keep your inboxes clean. Safe lists allow certain senders (email addresses, domains, or mail server IP addresses) to bypass the anti-spam system. Conversely, blacklists allow customers to block mail from certain senders. You can also control what to do with spam once it has been identified.

We aggregate all of this data into a collection of several thousand constantly improving spam tests, which are performed on every email that enters the email hosting system. The results of these tests are combined together to identify almost all spam with virtually zero false-positives.

Customer Support

We know how frustrating it can be to try and receive support from someone you can barely understand halfway around the world. By closely monitoring service interactions, we can ensure you will receive a worthwhile interaction every time. And our team is structured to promote cooperation to resolve your customers' issues quickly. Our support technicians sit right next to our admins who manage the hosting clusters and our developers who write the application. If there is a problem, this cross functional team can quickly huddle to solve the issue. Thus we offer 24/7 email and Live Help support during 9AM-9PM with TAT of 30 minutes.